Public Sector MS Account Manager: Growth & Retention

SHI International; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

SHI International Corp. seeks a PubSec Microsoft Account Manager to drive customer retention and growth by identifying client pain points and delivering tailored solutions.

You will maintain regular communication to align sales forecasts with supply chain needs and act as the primary liaison between customers, sales, and internal teams. You will host Quarterly Business Reviews, engage executives and resources, and manage CRM activities.

Qualifications

• Bachelor’s Degree or relevant work experience with 2–4 years in outside sales or pre-sales supporting large organizations.
• 2–4 years of experience in a Customer Success role preferred.
• Ability to travel to SHI, Partner, and Customer Events.
• Advanced sales EOM sales certification preferred (e.g. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.)

Responsibilities

• Drive retention and growth by identifying customers' pain points and developing end-to-end solutions.
• Maintain regular communication with customers to align forecasts with sales and supply chain management.
• Host Quarterly Business Review and status meetings on a regular cadence.
• Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
• Regularly review and improve processes to accelerate technology deployment and utilization.
• Participate in business unit-specific major initiative campaigns.
• Prepare and deliver management reports according to customer requirements.
• Create, track, and update activities in the CRM system.
• Act as a central point of contact between customers, outside sales, and internal departments.
• Provide excellent customer service and support, including creating pricing quotes and managing renewals.

Skills

SOW development

CRM software

Team selling

Global IT sales

Communication skills

Education

Bachelor's degree or relevant work experience

Tools

CRM software

Job description

SHI International Corp. seeks a PubSec Microsoft Account Manager to drive customer retention and growth by identifying client pain points and delivering tailored solutions.

You will maintain regular communication to align sales forecasts with supply chain needs and act as the primary liaison between customers, sales, and internal teams. You will host Quarterly Business Reviews, engage executives and resources, and manage CRM activities.