Public Sector IoT Implementation Lead

Samsara; Phoenix (AZ); Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Health and parental leave plans

Equity where eligible

Job summary

Samsara is seeking a Senior Customer Success professional in the United States to lead enterprise accounts within the Public Sector. You will own relationships, drive deployments, and ensure customers realize value from our IoT platform.

This role collaborates with Sales, Support, Sales Engineering and Product, mentors teams, and communicates with executives and frontline users. A growth mindset, cross-functional collaboration, and focus on customer success are essential.

Qualifications

• 3+ years in a senior Customer Success, account management, or strategic consulting role.
• Bachelor’s degree from a 4-year institution.
• Strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
• Diplomacy, tact, and poise under pressure.

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Skills

Relationship building

Priority management

Executive communication

Problem solving

Technical product experience

Adaptability

Education

Bachelor’s degree

Job description

Samsara is seeking a Senior Customer Success professional in the United States to lead enterprise accounts within the Public Sector. You will own relationships, drive deployments, and ensure customers realize value from our IoT platform.

This role collaborates with Sales, Support, Sales Engineering and Product, mentors teams, and communicates with executives and frontline users. A growth mindset, cross-functional collaboration, and focus on customer success are essential.