Public Sector IoT Implementation Lead

Samsara; Atlanta (GA); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Professional development stipend

Remote-friendly work model

Health and parental leave plans

Job summary

Samsara, a public company, is seeking a Senior Customer Success role focused on US state, city, local government, and education accounts. You will own customer relationships, drive deployments of the IoT platform, and partner with Sales, Support, and Product to deliver value across multiple use cases.

Ideal candidates bring 3+ years in senior CS or related roles, strong communication, and a growth mindset, with experience serving public sector customers and a Bachelor’s degree.

Qualifications

• 3+ years in a senior Customer Success, account management, or strategic consulting role.
• Enterprise SaaS experience preferred.
• Bachelor’s degree from a 4-year institution.

Responsibilities

• Be on the front-lines and ensure our customers increase safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions and demonstrate Samsara’s technology to executives and day-to-day users.
• Juggle multiple customer engagements and work cross-functionally to deliver an exceptional experience.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers.

Skills

Customer success

Account management

Strategic consulting

Relationship building

Education

Bachelor’s degree

Job description

Samsara, a public company, is seeking a Senior Customer Success role focused on US state, city, local government, and education accounts. You will own customer relationships, drive deployments of the IoT platform, and partner with Sales, Support, and Product to deliver value across multiple use cases.

Ideal candidates bring 3+ years in senior CS or related roles, strong communication, and a growth mindset, with experience serving public sector customers and a Bachelor’s degree.