Public Sector Inside Sales Manager & Team Leader

SHI International Corp.; United States; On-site; USD 150,000 - 300,000; Full time

Job summary

SHI International Corp. is seeking an experienced Manager to lead our Public Sector Inside Account Executives. The role drives the team to build books of business, meet sales targets, and deliver exceptional customer experiences.

This leader provides coaching, mentorship, and strategic guidance while guiding daily operations, sales activity, and professional development. The Manager will collaborate across functions to optimize sales processes, grow customer relationships, and support SHI’s

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years inside sales, account management, or sales leadership experience.
• 2+ years sales leadership experience.
• Proven track record of attaining sales goals and quotas.
• Experience working with C-Level executives.

Responsibilities

• Lead, coach, and mentor a team of Inside Account Executives to achieve and exceed sales targets and activity metrics.
• Oversee team efforts in cold calling, prospecting, and profiling accounts to build robust sales pipelines.
• Guide team members in developing and nurturing customer relationships via multiple channels (email, phone, in-person).
• Ensure consistent achievement of individual and team quotas, daily/weekly activity goals, and pipeline growth.
• Support team in managing the entire sales cycle, from initial outreach to project completion and renewal.
• Provide expert guidance on leveraging SHI’s tools, resources, and technology to improve sales productivity and customer satisfaction.
• Assist team in resolving customer inquiries, identifying pain points, and providing effective IT solutions.
• Monitor and analyze team performance using CRM and internal reporting tools; provide feedback and action plans as needed.
• Stay current on industry trends, product knowledge, and best practices, ensuring the team remains informed and competitive.
• Facilitate ongoing training, knowledge sharing, and professional development for team members.
• Collaborate with sales leadership, marketing, and other internal departments to support account strategies and business objectives.
• Act as an escalation point for complex customer issues or sales challenges.
• Foster a positive, high-performance, and customer-focused team culture.

Skills

Inside sales leadership

Coaching

Pipeline development

CRM management

Strategic planning

Cross-functional collaboration

Communication

Mentoring

Education

Bachelor’s Degree or equivalent experience

Tools

CRM software

Microsoft Office

Job description

SHI International Corp. is seeking an experienced Manager to lead our Public Sector Inside Account Executives. The role drives the team to build books of business, meet sales targets, and deliver exceptional customer experiences.

This leader provides coaching, mentorship, and strategic guidance while guiding daily operations, sales activity, and professional development. The Manager will collaborate across functions to optimize sales processes, grow customer relationships, and support SHI’s