Public Sector Inside Sales Manager

SHI International Corp.; New Jersey; On-site; USD 150,000 - 300,000; Full time

Job summary

SHI International Corp. is seeking an experienced Manager to lead our Public Sector Inside Account Executives. The role drives the team to build books of business, achieve sales targets, and deliver exceptional customer experiences.

It requires coaching, mentorship, and strategic guidance while overseeing daily operations and development. This leadership position collaborates cross-functionally to optimize sales processes, grow customer relationships, and support SHI’s Public Sector growth.

Qualifications

• Completed Bachelor’s Degree or equivalent experience.
• 3+ years inside sales, account management, or sales leadership.
• 2+ years sales leadership experience.
• Proven track record in attaining sales goals and quotas.
• Experience working with C-Level executives.
• Proficiency in Microsoft Office applications; Outlook, Word, Excel & PowerPoint.
• Ability to travel to SHI, Partner, and Customer Events.

Responsibilities

• Lead, coach, and mentor Inside Account Executives to achieve and exceed sales targets and activity metrics.
• Oversee team efforts in cold calling, prospecting, and profiling accounts to build robust sales pipelines.
• Guide team members in developing and nurturing customer relationships via multiple channels (email, phone, in-person).
• Ensure consistent achievement of individual and team quotas, daily/weekly activity goals, and pipeline growth.
• Support team in managing the entire sales cycle, from initial outreach to project completion and renewal.
• Provide expert guidance on leveraging SHI’s tools, resources, and technology to improve sales productivity and customer satisfaction.
• Assist team in resolving customer inquiries, identifying pain points, and providing effective IT solutions.
• Monitor and analyze team performance using CRM and internal reporting tools; provide feedback and action plans as needed.
• Stay current on industry trends, product knowledge, and best practices, ensuring the team remains informed and competitive.
• Facilitate ongoing training, knowledge sharing, and professional development for team members.
• Collaborate with sales leadership, marketing, and other internal departments to support account strategies and business objectives.
• Act as an escalation point for complex customer issues or sales challenges.
• Foster a positive, high-performance, and customer-focused team culture.

Skills

Leadership

Sales leadership

Communication

Negotiation

Analytical Thinking

Collaboration

Adaptability

Time management

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

SHI International Corp. is seeking an experienced Manager to lead our Public Sector Inside Account Executives. The role drives the team to build books of business, achieve sales targets, and deliver exceptional customer experiences.

It requires coaching, mentorship, and strategic guidance while overseeing daily operations and development. This leadership position collaborates cross-functionally to optimize sales processes, grow customer relationships, and support SHI’s Public Sector growth.