Public Sector Inside Sales Leader - District Manager

Talanto; Northern (KY); Hybrid; USD 13,000 - 25,000; Full time

Job summary

SHI International Corp. in Kentucky is seeking an experienced Manager to lead our Public Sector Inside Account Executives. You will coach a high-performance team, drive sales targets, and oversee daily operations, while collaborating across departments to grow our public sector book of business and deliver exceptional customer experiences.

The role emphasizes mentoring, pipeline development, and optimizing sales processes to improve productivity and customer satisfaction across multiple channels.

Qualifications

• Lead, coach, and mentor a team of Inside Account Executives to achieve and exceed sales targets.
• Oversee team efforts in cold calling, prospecting, and profiling accounts to build robust sales pipelines.
• Guide team members in developing and nurturing customer relationships via multiple channels (email, phone, in-person).
• Ensure consistent achievement of individual and team quotas, daily/weekly activity goals, and pipeline growth.
• Support team in managing the entire sales cycle, from initial outreach to project completion and renewal.
• Provide expert guidance on leveraging SHI’s tools, resources, and technology to improve sales productivity and customer satisfaction.
• Assist team in resolving customer inquiries, identifying pain points, and providing effective IT solutions.
• Monitor and analyze team performance using CRM and internal reporting tools; provide feedback and action plans as needed.
• Stay current on industry trends, product knowledge, and best practices, ensuring the team remains informed and competitive.
• Facilitate ongoing training, knowledge sharing, and professional development for team members.
• Collaborate with sales leadership, marketing, and other internal departments to support account strategies and business objectives.
• Act as an escalation point for complex customer issues or sales challenges.
• Foster a positive, high-performance, and customer-focused team culture.

Responsibilities

• Lead, coach, and mentor a team of Inside Account Executives to achieve and exceed sales targets.
• Oversee team efforts in cold calling, prospecting, and profiling accounts to build robust sales pipelines.
• Guide team members in developing and nurturing customer relationships via multiple channels (email, phone, in-person).
• Ensure consistent achievement of individual and team quotas, daily/weekly activity goals, and pipeline growth.
• Support team in managing the entire sales cycle, from initial outreach to project completion and renewal.
• Provide expert guidance on leveraging SHI’s tools, resources, and technology to improve sales productivity and customer satisfaction.
• Assist team in resolving customer inquiries, identifying pain points, and providing effective IT solutions.
• Monitor and analyze team performance using CRM and internal reporting tools; provide feedback and action plans as needed.
• Stay current on industry trends, product knowledge, and best practices, ensuring the team remains informed and competitive.
• Facilitate ongoing training, knowledge sharing, and professional development for team members.
• Collaborate with sales leadership, marketing, and other internal departments to support account strategies and business objectives.
• Act as an escalation point for complex customer issues or sales challenges.
• Foster a positive, high-performance, and customer-focused team culture.

Job description

SHI International Corp. in Kentucky is seeking an experienced Manager to lead our Public Sector Inside Account Executives. You will coach a high-performance team, drive sales targets, and oversee daily operations, while collaborating across departments to grow our public sector book of business and deliver exceptional customer experiences.

The role emphasizes mentoring, pipeline development, and optimizing sales processes to improve productivity and customer satisfaction across multiple channels.