Public Sector Inside Sales Manager - Remote

SHI; Trenton (NJ); Remote; USD 150,000 - 300,000; Full time

Benefits offered by this job

Diversity commitment

Career growth

Health benefits

Modern facilities

Job summary

SHI is seeking an experienced Manager to lead our Public Sector Inside Account Executives, driving books of business, hitting sales targets, and delivering exceptional customer experiences. This leader will coach, mentor, and guide daily operations, sales activities, and professional development.

The role requires coaching a team to exceed quotas, manage pipelines, and optimize sales processes. You will collaborate with marketing, finance, and product teams to grow SHI’s Public Sector footprint

Qualifications

• Completed Bachelor’s Degree or equivalent experience.
• 3+ years experience in inside sales, account management, or sales leadership, preferably in IT or Public Sector.
• 2+ years of sales leadership experience.
• Proven track record in attaining sales goals and quotas.
• Highly focused on customer solutions and satisfaction.
• Experience working with C-Level executives.
• Proficiency in Microsoft Office applications; Outlook, Word, Excel & PowerPoint.
• Ability to travel to SHI, Partner, and Customer Events.

Responsibilities

• Lead, coach, and mentor a team of Inside Account Executives to achieve and exceed sales targets and activity metrics.
• Oversee team efforts in cold calling, prospecting, and profiling accounts to build robust sales pipelines.
• Guide team members in developing and nurturing customer relationships via multiple channels (email, phone, in-person).
• Ensure consistent achievement of individual and team quotas, daily/weekly activity goals, and pipeline growth.
• Support team in managing the entire sales cycle, from initial outreach to project completion and renewal.
• Provide expert guidance on leveraging SHI’s tools, resources, and technology to improve sales productivity and customer satisfaction.
• Assist team in resolving customer inquiries, identifying pain points, and providing effective IT solutions.
• Monitor and analyze team performance using CRM and internal reporting tools; provide feedback and action plans as needed.
• Stay current on industry trends, product knowledge, and best practices, ensuring the team remains informed and competitive.
• Facilitate ongoing training, knowledge sharing, and professional development for team members.
• Collaborate with sales leadership, marketing, and other internal departments to support account strategies and business objectives.
• Act as an escalation point for complex customer issues or sales challenges.
• Foster a positive, high-performance, and customer-focused team culture.

Skills

Time management

Independent learning

Problem solving

Motivation

Presentation skills

Strategic planning

Self-motivation

Consultative sales

Education

Bachelor’s Degree or equivalent experience

Job description

SHI is seeking an experienced Manager to lead our Public Sector Inside Account Executives, driving books of business, hitting sales targets, and delivering exceptional customer experiences. This leader will coach, mentor, and guide daily operations, sales activities, and professional development.

The role requires coaching a team to exceed quotas, manage pipelines, and optimize sales processes. You will collaborate with marketing, finance, and product teams to grow SHI’s Public Sector footprint