Public Sector Inside Sales Leader - Remote

SHI; Olympia (WA); Remote; USD 150,000 - 300,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K

Flexible spending

Job summary

SHI International Corp. is seeking an experienced Manager to lead our Public Sector Inside Account Executives. You will coach the team to hit sales targets, build pipelines, and deliver exceptional customer experiences.

You’ll provide daily leadership, guide cross-functional collaboration, and optimize selling processes to support SHI’s growth in the Public Sector. The role requires a proven leadership track record in inside sales, a customer-centric approach, and strong communication skills.

Qualifications

• Completed Bachelor’s Degree or equivalent experience.
• 3+ years experience in inside sales, account management, or sales leadership, preferable in the IT or Public Sector.
• 2+ years of sales leadership experience.
• Proven track record in attaining sales goals and quotas.
• Highly focused on customer solutions and satisfaction.
• Experience working with C-Level executives.
• Proficiency in Microsoft Office applications; Outlook, Word, Excel & PowerPoint.
• Ability to travel to SHI, Partner, and Customer Events.

Responsibilities

• Lead, coach, and mentor a team of Inside Account Executives to achieve and exceed sales targets and activity metrics.
• Oversee team efforts in cold calling, prospecting, and profiling accounts to build robust sales pipelines.
• Guide team members in developing and nurturing customer relationships via multiple channels (email, phone, in-person).
• Ensure consistent achievement of individual and team quotas, daily/weekly activity goals, and pipeline growth.
• Support team in managing the entire sales cycle, from initial outreach to project completion and renewal.
• Provide expert guidance on leveraging SHI’s tools, resources, and technology to improve sales productivity and customer satisfaction.
• Assist team in resolving customer inquiries, identifying pain points, and providing effective IT solutions.
• Monitor and analyze team performance using CRM and internal reporting tools; provide feedback and action plans as needed.
• Stay current on industry trends, product knowledge, and best practices, ensuring the team remains informed and competitive.
• Facilitate ongoing training, knowledge sharing, and professional development for team members.
• Collaborate with sales leadership, marketing, and other internal departments to support account strategies and business objectives.
• Act as an escalation point for complex customer issues or sales challenges.
• Foster a positive, high-performance, and customer-focused team culture.

Skills

Time management

Planning

Organizational skills

Motivate others

Presentation skills

Strategic thinking

Analytical thinking

Negotiation

Communication

Leadership

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

SHI International Corp. is seeking an experienced Manager to lead our Public Sector Inside Account Executives. You will coach the team to hit sales targets, build pipelines, and deliver exceptional customer experiences.

You’ll provide daily leadership, guide cross-functional collaboration, and optimize selling processes to support SHI’s growth in the Public Sector. The role requires a proven leadership track record in inside sales, a customer-centric approach, and strong communication skills.