Public Sector Inside Sales Manager

SHI; Madison (WI); Remote; USD 150,000 - 300,000; Full time

Benefits offered by this job

Health benefits

Professional growth opportunities

Comprehensive benefits package

Supportive work culture

Job summary

SHI is seeking an accomplished Manager to lead the Public Sector Inside Account Executives. You will coach a high-performing team, drive quota attainment, and optimize sales processes while collaborating with cross-functional groups to grow our public sector books of business.

You will oversee prospecting, client relationships, and end-to-end sales cycles, ensuring exceptional customer experiences and revenue growth across channels.

Qualifications

• Completed Bachelor’s Degree or equivalent experience.
• 3+ years experience in inside sales, account management, or sales leadership, preferable in the IT or Public Sector.
• 2+ years of sales leadership experience
• Proven track record in attaining sales goals and quotas
• Experience working with C-Level executives
• Proficiency in Microsoft Office applications; Outlook, Word, Excel & PowerPoint
• Ability to travel to SHI, Partner, and Customer Events

Responsibilities

• Lead, coach, and mentor a team of Inside Account Executives to achieve and exceed sales targets and activity metrics.
• Oversee team efforts in cold calling, prospecting, and profiling accounts to build robust sales pipelines.
• Guide team members in developing and nurturing customer relationships via multiple channels (email, phone, in-person).
• Ensure consistent achievement of individual and team quotas, daily/weekly activity goals, and pipeline growth.
• Support team in managing the entire sales cycle, from initial outreach to project completion and renewal.
• Provide expert guidance on leveraging SHI’s tools, resources, and technology to improve sales productivity and customer satisfaction.
• Assist team in resolving customer inquiries, identifying pain points, and providing effective IT solutions.
• Monitor and analyze team performance using CRM and internal reporting tools; provide feedback and action plans as needed.
• Stay current on industry trends, product knowledge, and best practices, ensuring the team remains informed and competitive.
• Facilitate ongoing training, knowledge sharing, and professional development for team members.
• Collaborate with sales leadership, marketing, and other internal departments to support account strategies and business objectives.
• Act as an escalation point for complex customer issues or sales challenges.
• Foster a positive, high-performance, and customer-focused team culture.

Skills

Leadership

Coaching

Sales management

Communication

CRM proficiency

Forecasting

Education

Bachelor’s Degree or equivalent experience

Tools

CRM tools

Microsoft Office (Outlook, Word, Excel & PowerPoint)

Job description

SHI is seeking an accomplished Manager to lead the Public Sector Inside Account Executives. You will coach a high-performing team, drive quota attainment, and optimize sales processes while collaborating with cross-functional groups to grow our public sector books of business.

You will oversee prospecting, client relationships, and end-to-end sales cycles, ensuring exceptional customer experiences and revenue growth across channels.