Public Sector Customer Support Rep (Entry Level)

Contact Government Services, LLC; Indianapolis (IN); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Health, Dental, and Vision

401k

Paid Time Off

Job summary

A government services provider in Indianapolis is seeking a Customer Service Representative. The role includes responding to public inquiries via calls and emails, ensuring documentation in a database, and utilizing a knowledge base for assistance. Candidates must be fluent in English and/or Spanish and possess a high school diploma or GED. This position offers a comprehensive benefits package including health insurance and paid time off.

Qualifications

• Ability to obtain a Public Trust Security clearance.
• Experience in call center environments is a plus.

Responsibilities

• Respond to calls and emails from the public.
• Document communications in our database.
• Utilize knowledge base to answer customer requests.

Skills

Fluency in English and/or Spanish

Strong written and verbal communication skills

Excellent customer service skills

Keyboarding proficiency of at least 40 words per minute

Education

High School diploma or GED

Job description

A government services provider in Indianapolis is seeking a Customer Service Representative. The role includes responding to public inquiries via calls and emails, ensuring documentation in a database, and utilizing a knowledge base for assistance. Candidates must be fluent in English and/or Spanish and possess a high school diploma or GED. This position offers a comprehensive benefits package including health insurance and paid time off.