Frontline Customer Service Rep – Government Agency

State of Indiana; Crown Point (IN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards program

HSA contributions

Pension options

Education reimbursement

Job summary

The State of Indiana, Crown Point BMV Branch, is seeking a Customer Service Representative to provide timely, accurate service to Hoosiers. You will handle transactions, answer questions, and support branch operations with a focus on accuracy and customer care.

This full-time role offers growth opportunities, a comprehensive state benefits package, and a work-life balance focus. Training is provided to ensure service excellence.

Qualifications

• Minimum high school diploma or GED and customer service experience.
• Strong communication and problem-solving abilities.
• Ability to learn and use branch software and systems.

Responsibilities

• Handle customer transactions accurately and efficiently.
• Answer questions and provide guidance to Hoosiers.
• Assist with opening/closing the branch schedule.
• Check transactions for accuracy and proper accounting.
• Collaborate with leadership to resolve issues and escalate when needed.

Skills

Customer service

Cash handling

Communication

Critical thinking

Education

High School Diploma or GED

Job description

The State of Indiana, Crown Point BMV Branch, is seeking a Customer Service Representative to provide timely, accurate service to Hoosiers. You will handle transactions, answer questions, and support branch operations with a focus on accuracy and customer care.

This full-time role offers growth opportunities, a comprehensive state benefits package, and a work-life balance focus. Training is provided to ensure service excellence.