Entry-Level Government Customer Support Agent

Contact Government Services, LLC; United States; Remote; USD 20,664 - 22,041; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dependent Care, and Commuter)

Paid Time Off and Observance of State/Federal Holidays

Job summary

A government support services company is seeking a Customer Service Representative to provide support for a federal agency. The ideal candidate is fluent in English and/or Spanish, holds a high school diploma, and can obtain a Public Trust Security clearance. This full-time entry-level role offers a competitive hourly wage of $15 - $16 and includes a comprehensive benefits package such as health insurance and 401k.

Qualifications

• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
• Ability to follow policies, procedures, and regulations.
• Call Center (omnichannel) background a plus.

Responsibilities

• Reply to calls and emails from the public.
• Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
• Document your communications in our database.

Skills

Fully fluent in English and/or Spanish (both written and verbal)

Strong written and verbal communication skills

Excellent customer service, dependability and time management skills

Keyboarding proficiency of at least 40 words per minute

Education

High School diploma or General Educational Development (GED) certificate

Job description

A government support services company is seeking a Customer Service Representative to provide support for a federal agency. The ideal candidate is fluent in English and/or Spanish, holds a high school diploma, and can obtain a Public Trust Security clearance. This full-time entry-level role offers a competitive hourly wage of $15 - $16 and includes a comprehensive benefits package such as health insurance and 401k.