Bilingual Customer Support Specialist (Entry Level)

CGS Federal (Contact Government Services); Albuquerque (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

A government services provider in Albuquerque seeks a Customer Service Representative for a full-time role. The successful candidate will respond to customer inquiries via calls and emails, document interactions, and use a knowledge base to assist clients. Candidates must be fluent in English and/or Spanish, possess a high school diploma, and be able to receive a Public Trust Security clearance. This role includes benefits like health insurance and paid time off.

Qualifications

• Ability to obtain a Public Trust Security clearance includes a credit check.
• Navigate content management systems and apps.

Responsibilities

• Reply to calls and emails from the public.
• Use knowledge base to answer customer requests.
• Document communications in the database.

Skills

Fluency in English and/or Spanish

Strong written and verbal communication skills

Customer service skills

Dependability

Time management skills

Education

High School diploma or GED

Job description

A government services provider in Albuquerque seeks a Customer Service Representative for a full-time role. The successful candidate will respond to customer inquiries via calls and emails, document interactions, and use a knowledge base to assist clients. Candidates must be fluent in English and/or Spanish, possess a high school diploma, and be able to receive a Public Trust Security clearance. This role includes benefits like health insurance and paid time off.