Public Sector Customer Support & Outreach Specialist

Stellarware Corporation; Norwell (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Stellarware Corporation in Norwell, MA is seeking a Customer Service Specialist to support the Lump Sum Payment Division for multiple States. The role requires strong communication and technical skills, with a focus on accuracy and timely information delivery.

The position involves outreach to employers, data handling, and collaboration with state agencies and project staff to ensure compliant, efficient Lump Sum processes. Proficiency with Word/Excel and Internet research is expected.

Qualifications

• Relevant years of experience in customer service; proven inbound/outbound call experience.

Responsibilities

• Provide superior customer service and technical support via telephone and email.
• Outreach to employers regarding compliance and profile updates.
• Maintain response times and accuracy in processing Lump Sum Payment tasks.
• Use research tools and internet to locate information as needed.
• Assist project staff and management with Lump Sum Payment Module activities.

Skills

Customer service

Inbound & outbound calls

Team player

Multitasking

Verbal & written communication

Problem-solving

Tools

Microsoft Word

Excel

Email

Internet

Job description

Stellarware Corporation in Norwell, MA is seeking a Customer Service Specialist to support the Lump Sum Payment Division for multiple States. The role requires strong communication and technical skills, with a focus on accuracy and timely information delivery.

The position involves outreach to employers, data handling, and collaboration with state agencies and project staff to ensure compliant, efficient Lump Sum processes. Proficiency with Word/Excel and Internet research is expected.