Estate Recovery Project Lead

Austincc; Norwell (MA); Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Stellarware Corporation in Norwell, MA is seeking an onsite MERP Operations Lead to manage day-to-day case processing and oversee CSRs and caseworkers. You will train staff on MERP policies, monitor workloads, and ensure accuracy in estate recovery activities.

The role requires knowledge of Medicaid processes and probate/real estate, with strong analytical and collaborative skills. The position emphasizes coordination with external stakeholders, production of performance reports, and continuous

Qualificações

• Bachelor’s Degree; Candidates with Medicaid/healthcare or estate recovery experience may be considered in lieu of a degree
• Working knowledge of personal computers
• Proficiency with Microsoft Office Suite
• Knowledge of Medicaid, insurance, or healthcare-related processes and regulations
• Background/experience with probate, property, or real estate
• Excellent analytical, organizational, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to work as a team member, as well as independently

Responsabilidades

• Lead day-to-day MERP operations and oversee case processing activities
• Serve as the primary resource for CSRs and caseworkers, providing guidance on workflow, procedures, and case-related questions
• Train, mentor, and onboard staff on MERP policies, processes, and system functionality
• Monitor workloads, case inventories, and processing timelines to ensure work is completed accurately and timely
• Review estate recovery cases, probate filings, notices, and supporting documentation for completeness and accuracy
• Evaluate Medical claims paid by Medicaid and calculate value to be recovered
• Produce operational reports, statistics, and case status updates for management
• Work with external stakeholders such as EOHHS state users on workflow and system questions
• Identify workflow issues and recommend process improvements to management
• Assist with testing new procedures, training materials, and operational enhancements
• Communicate with attorneys, funeral homes, nursing homes, next of kin, etc. to set up case information and assist with processing cases
• Perform additional duties and complete daily tasks as assigned to support business needs

Conhecimentos

Analytical skills

Organizational skills

Written and verbal communication

Team collaboration

Microsoft Office proficiency

Formação académica

Bachelor’s Degree

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

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Founded in 1997, Stellarware Corporation is a trusted provider of secure, web-based technology solutions that help government agencies modernize operations and deliver more effective public services. Headquartered in Norwell, Massachusetts, Stellarware partners with agencies nationwide to streamline critical programs through innovative, data-driven platforms.

With deep expertise in child support and recovery programs, Stellarware develops solutions that strengthen collaboration between government entities, employers, and private-sector partners. Its flagship platforms (including the Child Support Employer Services Portal) enhance reporting, improve compliance, and drive measurable outcomes for the programs it supports.

At its core, Stellarware is committed to delivering reliable, scalable solutions that increase efficiency, reduce administrative burden, and support better outcomes for the communities its partners serve.

JOB DESCRIPTION:

Work Location: Onsite

Target Hiring Date: Immediate Availability

ESSENTIAL JOB DUTIES:

• Lead day-to-day MERP operations and oversee case processing activities
• Serve as the primary resource for CSRs and caseworkers, providing guidance on workflow, procedures, and case-related questions
• Train, mentor, and onboard staff on MERP policies, processes, and system functionality
• Monitor workloads, case inventories, and processing timelines to ensure work is completed accurately and timely
• Review estate recovery cases, probate filings, notices, and supporting documentation for completeness and accuracy
• Evaluate Medical claims paid by Medicaid and calculate value to be recovered
• Produce operational reports, statistics, and case status updates for management
• Work with external stakeholders such as EOHHS state users on workflow and system questions
• Identify workflow issues and recommend process improvements to management
• Assist with testing new procedures, training materials, and operational enhancements
• Communicate with attorneys, funeral homes, nursing homes, next of kins, etc. to set up case information and assist with processing cases
• Perform additional duties and complete daily tasks as assigned to support business needs

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree; Candidates with experience in Medicaid/healthcare or estate recovery may be considered in lieu of a degree
• Working knowledge of personal computers
• Proficiency with Microsoft Office Suite
• Knowledge of Medicaid, insurance, or healthcare-related processes and regulations
• Background/experience with probate, property, or real estate
• Excellent analytical, organizational, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to work as a team member, as well as independently

PREFERRED QUALIFICATIONS:

• Paralegal Certificate or Legal Education
• Texas Medicaid Estate Recovery experience (MERP)
• Ability to communicate effectively in Spanish is a plus

ADDITIONAL INFORMATION:

Please note, Stellarware:

• Is an E-Verify company.

Selected candidates must be eligible to work in the US at the time of employment, complete all onboarding tasks and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986.

You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed. For a list of all acceptable documents please visit this website: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Stellarware provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class.

Stellarware conducts background checks on all final candidates as part of the selection process. Any offer of employment is contingent upon the satisfactory completion of all pre-employment requirements, including the background screening process.