Hybrid Customer Success Manager — GovTech & Public Sector

Forerunner Inc.; New York (NY); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health/vision/dental coverage

401k plan

Lunch reimbursement

Wellness stipend

Job summary

Forerunner Inc. is seeking a Customer Success Manager to own the ongoing success of a portfolio from onboarding through renewal. You will ensure each account realizes value from Forerunner’s public-sector and GovTech solutions and grows into a durable partnership.

You’ll work at the intersection of relationship management, product adoption, and account growth, partnering with Sales, Product, and Engineering to keep outcomes on track and drive expansion where possible.

Qualifications

• 4-6 years of professional experience in customer success, account management, or client services
• Experience serving government agencies or regulated industries is beneficial
• Excellent, empathetic communicator with strong relationship skills
• Detail-oriented and able to work in a growing team environment

Responsibilities

• Own the ongoing success of a full book of business from onboarding through renewal
• Drive customer health, retention, and measurable value realization
• Lead product adoption via in-app onboarding and ongoing learning
• Identify and pursue expansion opportunities within accounts
• Collaborate with Sales, Product, and Engineering to inform roadmaps and share customer feedback

Job description

Forerunner Inc. is seeking a Customer Success Manager to own the ongoing success of a portfolio from onboarding through renewal. You will ensure each account realizes value from Forerunner’s public-sector and GovTech solutions and grows into a durable partnership.

You’ll work at the intersection of relationship management, product adoption, and account growth, partnering with Sales, Product, and Engineering to keep outcomes on track and drive expansion where possible.