Public Sector AI Customer Success Lead

Box; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Job summary

Box is seeking a Customer Success Manager for the Public Sector to lead post-sales relationships with federal, state, and local agencies, guiding AI-enabled workflows and measurable value realization.

You will collaborate with Sales, Product, Engineering and Professional Services to deliver outcomes, manage adoption, and serve as the voice of the customer across Box's public sector portfolio.

Qualifications

• 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS.
• Experience with enterprise customers and engaging with senior stakeholders and executives.
• Ability to translate customer needs into practical solutions and business outcomes.

Responsibilities

• Own post-sales relationship for a portfolio of enterprise public sector customers, focusing on measurable outcomes.
• Partner with customers to map and redesign critical workflows.
• Translate goals into value hypotheses, success metrics and AI-based solutions.
• Lead change management to drive adoption of new workflows and behaviors.
• Conduct adoption reviews focusing on outcomes, ROI and opportunities.
• Identify risks and opportunities within accounts using data and qualitative insights.
• Collaborate with Sales, Product, Engineering and Professional Services to represent customer needs.

Skills

Customer Success

Account Management

Solutions Consulting

AI Platforms

Stakeholder Engagement

Tools

AI Platforms

Job description

Box is seeking a Customer Success Manager for the Public Sector to lead post-sales relationships with federal, state, and local agencies, guiding AI-enabled workflows and measurable value realization.

You will collaborate with Sales, Product, Engineering and Professional Services to deliver outcomes, manage adoption, and serve as the voice of the customer across Box's public sector portfolio.