AI-Powered Public Sector Customer Success Manager

Box; New York (NY); Híbrido; USD 110.000 - 150.000; Jornada completa

Descripción de la vacante

Box is seeking a Customer Success Manager for our Public Sector team in the United States. You will act as a trusted advisor for Federal, State, and Local agencies, expanding their use of Box while driving measurable outcomes and AI-driven workflows.

You will work cross-functionally with Sales, Product, and Engineering to ensure onboarding, adoption, and value realization across a portfolio of enterprise customers.

Formación

• 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS.
• Experience working with enterprise customers and engaging with senior stakeholders and executives.
• Translate customer needs into practical solutions and business outcomes.
• Comfort navigating integrations, systems, and data flows at a high level.
• Solid hands-on experience with modern AI platforms and tools.
• Strong communication and storytelling skills.

Responsabilidades

• Own the post-sales relationship for a portfolio of enterprise customers, focusing on measurable business outcomes and long-term value realization.
• Partner with customers to map and redesign critical workflows.
• Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions.
• Lead change management to drive adoption of new workflows and behaviors, including stakeholder alignment and executive engagement.
• Conduct strategic adoption reviews focusing on outcomes, ROI and future opportunities.
• Identify risks and opportunities within accounts using qualitative insights and data.
• Collaborate with Sales, Product, Engineering and Professional Services to act as the voice of the customer.

Conocimientos

Customer Success

Account Management

Stakeholder Engagement

SaaS

Communication

Public Sector

AI platforms

Herramientas

Salesforce

AI tools

Descripción del empleo

Box is seeking a Customer Success Manager for our Public Sector team in the United States. You will act as a trusted advisor for Federal, State, and Local agencies, expanding their use of Box while driving measurable outcomes and AI-driven workflows.

You will work cross-functionally with Sales, Product, and Engineering to ensure onboarding, adoption, and value realization across a portfolio of enterprise customers.