Public Sector Customer Success Manager – Adoption & Expansion

present of AI; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

present of AI is seeking a seasoned Customer Success/Account Manager to own relationships with large public sector and utility accounts, ensuring adoption of our AI-powered payment platform and delivering measurable value.

A strong candidate brings several years of customer success or account management experience with regulated buyers, can read internal agency politics, and uses data to spot renewal risk or expansion opportunities early.

Qualifications

• Several years of customer success or account management experience with regulated buyers.
• Ability to read internal agency politics.
• Experience using data to spot renewal risk or expansion opportunities.

Responsibilities

• Own relationships with large public sector and utility accounts and drive adoption of the payment platform.
• Demonstrate ongoing value to stakeholders and maintain executive sponsorship.
• Use data to anticipate renewal risk or expansion opportunities before urgency arises.

Skills

Customer success

Account management

Public sector experience

Data-driven renewal/expansion

Job description

present of AI is seeking a seasoned Customer Success/Account Manager to own relationships with large public sector and utility accounts, ensuring adoption of our AI-powered payment platform and delivering measurable value.

A strong candidate brings several years of customer success or account management experience with regulated buyers, can read internal agency politics, and uses data to spot renewal risk or expansion opportunities early.