Public Safety Tech Services & Field Support Manager

Motorola Solutions; St. Louis (MO); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Job summary

Motorola Solutions is seeking a high-performing Technical Field Services Manager to lead post-sales technical services teams, including Field Engineers, responsible for installation, deployment, and maintenance of Exacom Hindsight 4.

You will ensure SLA adherence, oversee on-site deployments, and deliver exceptional service to public safety agencies, driving revenue and project completion in a fast-paced environment.

Qualifications

• 5+ years of progressive technical management experience leading technical support and/or field deployment teams.
• Experience in public safety, mission-critical environments, telecom, or NG911 systems preferred.
• Proven track record managing multi-disciplinary technical teams (remote and on-site).

Responsibilities

• Lead a dual-function team of Field Engineers and support staff.
• Oversee on-site hardware/software installations, upgrades, and cutovers.
• Ensure compliance with SLAs, SAT, and security standards across deployments.
• Manage project backlog to close projects and generate revenue.
• Build relationships with PSAPs, police departments, and emergency centers.

Skills

VoIP/SIP/RoIP tech

Windows Server

Networking

SQL databases

CTI/dispatch console

Exacom Hindsight 4

Education

Bachelor's in IT/CS/Engineering

ITIL Foundation

PMP / Network+ / Security+ / ENP

Tools

Exacom Hindsight 4

NICE / Verint / Eventide

Job description

Motorola Solutions is seeking a high-performing Technical Field Services Manager to lead post-sales technical services teams, including Field Engineers, responsible for installation, deployment, and maintenance of Exacom Hindsight 4.

You will ensure SLA adherence, oversee on-site deployments, and deliver exceptional service to public safety agencies, driving revenue and project completion in a fast-paced environment.