Public Safety Technical Services & Field Operations Manager

Motorola Solutions; Athens (GA); Presencial; USD 95 000 - 105 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Resumo da oferta

Motorola Solutions is seeking a Technical Field Services Manager to lead the post-sales technical services team responsible for installation, deployment, and maintenance of Exacom Hindsight 4. The role ensures SLA adherence, on-site installations, and superior service to public safety agencies.

Lead Field Engineers across field deployment projects, coordinate with project managers and client IT/dispatch directors, and drive standardized installation, SAT, and security compliance.

Qualificações

• 5+ years of progressive technical management experience leading technical support and/or field deployment teams.
• Prior experience in public safety, mission-critical environments, telecommunications, or NG911 systems is strongly preferred.
• Proven track record of managing multi-disciplinary technical teams (remote and on-site).

Responsabilidades

• Direct, mentor, and evaluate a dual-function team consisting of Field Engineers.
• Conduct regular 1-on-1s, performance reviews, resource scheduling, and ongoing technical coaching.
• Establish clear KPIs for response times, resolution rates, project delivery schedules, and customer satisfaction.
• Foster a collaborative team culture that understands the high-stakes, 24/7 nature of public safety operations.

Conhecimentos

Leadership

Public safety

VoIP

SIP

Field deployment

Formação académica

Bachelor's degree in IT or related

Ferramentas

Windows Server

Networking

SQL databases

CTI

Exacom Hindsight 4

Descrição da oferta de emprego

Motorola Solutions is seeking a Technical Field Services Manager to lead the post-sales technical services team responsible for installation, deployment, and maintenance of Exacom Hindsight 4. The role ensures SLA adherence, on-site installations, and superior service to public safety agencies.

Lead Field Engineers across field deployment projects, coordinate with project managers and client IT/dispatch directors, and drive standardized installation, SAT, and security compliance.