Public Safety Field Services Leader

Motorola Solutions; Central City (KY); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Technical Field Services Manager to lead post-sales technical services teams responsible for installation, deployment, and maintenance of Exacom Hindsight 4. The role focuses on public-safety agencies, ensuring strict SLAs, reliable on-site work, and strong customer service.

The position requires directing field engineers, coordinating with project managers, and driving standardized installations.

Qualifications

• 5+ years of progressive technical management experience leading technical support and/or field deployment teams.
• Prior experience in public safety, mission-critical environments, telecommunications, or NG911 systems is strongly preferred.
• Proven track record of managing multi-disciplinary technical teams (remote and on-site).

Responsibilities

• Direct, mentor, and evaluate a dual-function team consisting of Field Engineers.
• Conduct regular 1-on-1s, performance reviews, resource scheduling, and ongoing technical coaching.
• Establish clear KPIs for response times, resolution rates, project delivery schedules, and customer satisfaction.
• Foster a collaborative team culture that understands the high-stakes, 24/7 nature of public safety operations.

Skills

Field leadership

Public safety

VoIP

Windows Server

SQL databases

CTI integration

Exacom Hindsight 4

Education

Bachelor's degree

Tools

NICE

Verint

Eventide

Job description

Motorola Solutions is seeking a Technical Field Services Manager to lead post-sales technical services teams responsible for installation, deployment, and maintenance of Exacom Hindsight 4. The role focuses on public-safety agencies, ensuring strict SLAs, reliable on-site work, and strong customer service.

The position requires directing field engineers, coordinating with project managers, and driving standardized installations.