Public Safety PSAP Smart Hands Tech — Travel & Per Diem

Special Order Systems, Inc.; Tallahassee (FL); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

TEAMSOS (Special Order Systems, Inc.) is seeking a Public Safety PSAP Smart Hands Technician to deliver on-site and remote support for PSAP environments in Leon County, FL. The role involves installation, maintenance, and troubleshooting of CHE platforms, workstations, servers, and related network gear.

You will operate as the on-site smart hands resource, follow established runbooks, and collaborate with NOC and vendor engineers. Travel across five PSAPs in the county is required.

Qualifications

• Associate degree in IT/Networking or equivalent experience.
• Industry certifications preferred (CompTIA A+/Network+/Security+ or CCNA).
• Experience with IT hardware installation and structured cabling.

Responsabilités

• Perform scheduled preventive maintenance visits at PSAPs (hardware inspection, updates, and testing).
• Respond to break/fix service calls for hardware replacement, racking/unracking, cabling, and workstation support.
• Support installation and configuration of NG911 CHE platforms.
• Execute remote engineer instructions for troubleshooting, upgrades, and configuration changes.
• Install and verify connectivity for routers, switches, firewalls, and enclave/cybersecurity devices.
• Document all work performed in service tickets and logs in compliance with SLA requirements.
• Maintain spares inventory and coordinate equipment returns/replacements (RMA).
• Adhere to public safety security and compliance standards (CJIS, CMMC, ITAR).

Connaissances

Communication & coordination

Runbooks & instructions

Public safety familiarity

Physical work (lift 50lbs)

Formation

Associate degree in IT/Networking

Outils

Certifications

Description du poste

TEAMSOS (Special Order Systems, Inc.) is seeking a Public Safety PSAP Smart Hands Technician to deliver on-site and remote support for PSAP environments in Leon County, FL. The role involves installation, maintenance, and troubleshooting of CHE platforms, workstations, servers, and related network gear.

You will operate as the on-site smart hands resource, follow established runbooks, and collaborate with NOC and vendor engineers. Travel across five PSAPs in the county is required.