Public Safety PSAP Smart Hands Technician

Special Order Systems; Tallahassee (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Training and certification support

Job summary

TEAMSOS (Special Order Systems, Inc.) seeks a Public Safety PSAP Smart Hands Technician to provide onsite and remote support for PSAPs in Leon County, FL. You will install, maintain, and troubleshoot 911 call handling equipment and related network infrastructure as part of a NOC-led team.

The role requires travel regionally to five PSAPs, robust IT hardware skills, and the ability to follow runbooks and detailed instructions while complying with CJIS and ITAR standards.

Qualifications

• Associate degree or higher in IT/Networking or equivalent experience.
• Industry certifications such as A+, Network+, Security+, or CCNA preferred.
• Hands-on IT hardware installation and structured cabling experience.
• Familiarity with public safety PSAP operations desirable.

Responsibilities

• Perform scheduled preventive maintenance visits at PSAPs and perform hardware testing.
• Respond to break/fix service calls for hardware replacement, racking, cabling, and workstation support.
• Support installation and configuration of NG911 CHE platforms.
• Execute remote engineer instructions for troubleshooting and configuration changes.
• Install and verify connectivity for routers, switches, firewalls and security devices.
• Document all work in service tickets and logs per SLA requirements.
• Maintain spares inventory and coordinate returns/replacements (RMA).
• Adhere to CJIS, CMMC and ITAR compliance and public safety security standards.

Skills

IT hardware installation

Structured cabling

Troubleshooting

Public safety systems familiarity

Education

Associate degree in Information Technology/Networking

CompTIA A+ Certification

Network+ Certification

CCNA Certification

Job description

Location: Leon County FloridaJob Type: Full-timeCompany: TEAMSOS (Special Order Systems, Inc.)Position OverviewThe Public Safety PSAP Smart Hands Technician provides onsite and remote technical support for Public Safety Answering Points (PSAPs). This role is responsible for installation, maintenance, and troubleshooting of 911 call handling equipment (CHE), workstations, servers, and supporting network infrastructure. The technician acts as the onsite “smart hands” resource for PSAP operations, working under the direction of TEAMSOS’s Network Operations Center (NOC) and vendor engineering teams. The position will be dedicated to Leon’s County and support five (5) PSAPs in the county. The individual will travel to all locations and perform Smart Hands and maintenance activities as part of the daily responsibilities.ResponsibilitiesPerform scheduled preventive maintenance visits at PSAPs (hardware inspection, updates, and testing).Respond to break/fix service calls for hardware replacement, racking/unracking, cabling, and workstation support.Support installation and configuration of NG911 CHE platformsExecute remote engineer instructions for troubleshooting, upgrades, and configuration changes.Install and verify connectivity for routers, switches, firewalls, and enclave/cybersecurity devices.Document all work performed in service tickets and logs in compliance with SLA requirements.Maintain spares inventory and coordinate equipment returns/replacements (RMA).Adhere to public safety security and compliance standards (CJIS, CMMC, ITAR).QualificationsAssociate degree in Information Technology, Networking, or related field; or equivalent experience.Industry certifications preferred (CompTIA A+, Network+, Security+, or CCNA).Hands-on experience with IT hardware installation, structured cabling, and troubleshooting.Familiarity with public safety systems or PSAP operations is desirable.Ability to follow detailed technical instructions and runbooks.Strong communication and coordination skills.Must be able to lift and rack equipment (up to 50 lbs) and travel regionally.U.S. citizenship required; must pass background checks for public safety clearance.BenefitsCompetitive salary and overtime eligibility.Travel, lodging, and per diem provided for onsite dispatch assignments.Health, dental, and vision insurance.Paid time off and holidays.Training and certification support.