Remote Field Operations Supervisor - PSAP Techs

Comtech Telecommunications Corp.; Oregon; Hybrid; USD 85,000 - 110,000; Full time

Job summary

Comtech Telecommunications Corp. is seeking a Supervisor, Field Operations to supervise installation and maintenance technicians and coordinate with the NG911 program manager.

The role focuses on on-site leadership throughout PSAP and data center projects in Ohio, mentoring teams, and ensuring high-quality delivery. The position requires 3–5+ years of supervisory experience and hands-on network installation knowledge, with frequent travel within Ohio and a strong customer-service focus.

Qualifications

• 3-5 or more years of related experience, including supervisory experience.
• Computer systems / IP Network installation experience

Responsibilities

• Supervise, mentor and handle direct reporting of installation and maintenance technicians. Frequently review deliverables, scheduling and look to mitigate any issues or concerns that may have an impact on internal teams or the client.
• As needed, provide such mentoring as "leading by example" where you are on-site for significant milestones which may include being personally involved in the installation, testing or quality check of projects.
• Report functionally to the Comtech NG911 Program Manager. (PM) Serve as the PM's primary contact for installation and maintenance.
• Communicate often with the client, cross functional teams, and external providers. Maintain a reputation for responsiveness including emails, service requests, and other forms of communication.
• Show a customer focused attitude by building a rapport with local PSAP management, supervisors and staff through a combination of calls and on-site visits.
• First point of escalation for deployment, installation, break-fix and customer escalation activities during normal business hours.
• Frequent travel within the State of Ohio will be required.
• Any other appropriate duties as assigned by Field Services Manager.

Skills

Supervisory experience

Computer systems / IP Network install

Education

Associate level in technical field (networking, IT, workstations)

Job description

Comtech Telecommunications Corp. is seeking a Supervisor, Field Operations to supervise installation and maintenance technicians and coordinate with the NG911 program manager.

The role focuses on on-site leadership throughout PSAP and data center projects in Ohio, mentoring teams, and ensuring high-quality delivery. The position requires 3–5+ years of supervisory experience and hands-on network installation knowledge, with frequent travel within Ohio and a strong customer-service focus.