Calm Under Pressure: 911 Dispatcher & Public Safety

Emergency Telecommunicator Services; Balsam Grove (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services seeks a skilled 911 Dispatcher to connect callers with public safety responders in Balsam, NC. You will process emergency and nonemergency calls, verify locations, and relay critical information per agency procedures.

The role emphasizes calm communication, attention to detail, and the ability to manage multiple systems while maintaining confidential records and safety standards.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Typing, active listening, clear speech, and basic computer proficiency are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing accuracy

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services seeks a skilled 911 Dispatcher to connect callers with public safety responders in Balsam, NC. You will process emergency and nonemergency calls, verify locations, and relay critical information per agency procedures.

The role emphasizes calm communication, attention to detail, and the ability to manage multiple systems while maintaining confidential records and safety standards.