Public Safety Dispatcher & Telecommunicator — Critical 911

Regional 911 Intake Solutions; Kodiak (AK); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions on Saint Paul Island is seeking Public Safety Dispatchers and Telecommunicators to manage emergency and nonemergency calls, and to coordinate with police, fire or EMS responders.

This role requires strong typing, active listening and clear communication, plus the ability to follow procedures, operate CAD, radio and mapping systems, and maintain accurate records under pressure.

Qualifications

• High school diploma or recognized equivalent.
• Demonstrate accurate typing, active listening, and clear communication.
• Certifications depend on services and jurisdictions' training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer‑aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information‑security requirements.

Skills

Accurate typing

Active listening

Clear communication

Education

High school diploma

Tools

Computer-aided dispatch

Telephone systems

Radio systems

Mapping software

Job description

Regional 911 Intake Solutions on Saint Paul Island is seeking Public Safety Dispatchers and Telecommunicators to manage emergency and nonemergency calls, and to coordinate with police, fire or EMS responders.

This role requires strong typing, active listening and clear communication, plus the ability to follow procedures, operate CAD, radio and mapping systems, and maintain accurate records under pressure.