911 Emergency Dispatcher — Calm, Critical Response Specialist

Emergency Telecommunicator Services; Kodiak (AK); On-site; USD 65,000 - 80,000; Full time

Job summary

Saint Paul Island in Alaska is seeking 911 Emergency Dispatchers. This role involves taking emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, or EMS responders according to agency procedures.

The position requires calm, precise communication, attention to changing circumstances, and the ability to operate multiple systems. Some postings may require prior experience or certifications; others recruit entry-level applicants.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require prior experience or current certifications.
• Useful skills include typing, listening, clear speech, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD)

Job description

Saint Paul Island in Alaska is seeking 911 Emergency Dispatchers. This role involves taking emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, or EMS responders according to agency procedures.

The position requires calm, precise communication, attention to changing circumstances, and the ability to operate multiple systems. Some postings may require prior experience or certifications; others recruit entry-level applicants.