911 Call Taker & Emergency Communications Specialist (AK)

Public Safety Dispatch Network; Kodiak (AK); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Public Safety Dispatch Network seeks a 911 Call Taker on Saint Paul Island, AK. Responsibilities include taking emergency and nonemergency calls, validating locations and callback details, and following approved questions to determine urgency. Training is provided for call-processing systems and dispatch coordination.

The role emphasizes listening, accurate typing, and clear communication, with required assessments determined by the agency. Work hours may involve rotating shifts and overtime.

Qualifikationen

• High school diploma or equivalent required; may require some customer service experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are essential.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into dispatch software accurately and promptly.
• Forward incident information to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions within training and certification.

Kenntnisse

Active listening

Typing speed

Verbal communication

Structured procedures

Ausbildung

High school diploma or equivalent

Tools

Call-processing software

Jobbeschreibung

Public Safety Dispatch Network seeks a 911 Call Taker on Saint Paul Island, AK. Responsibilities include taking emergency and nonemergency calls, validating locations and callback details, and following approved questions to determine urgency. Training is provided for call-processing systems and dispatch coordination.

The role emphasizes listening, accurate typing, and clear communication, with required assessments determined by the agency. Work hours may involve rotating shifts and overtime.