Public Safety Dispatcher & Telecommunicator

Regional 911 Intake Solutions; Forrest City (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional development

Job summary

Regional 911 Intake Solutions in Madison, AR is seeking Public Safety Dispatchers to join busy centers. You will handle emergency and nonemergency calls, verify locations, classify requests, and operate CAD, radio, mapping, and telephone systems.

The role requires attention to detail, adaptability, and the ability to work rotating shifts, nights, weekends, or holidays. Training and jurisdiction-specific certifications apply.

Qualifications

• High school diploma or equivalent required.
• Typing accuracy, active listening, and clear communication essential.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

CAD software

Telephone systems

Radio systems

Job description

Regional 911 Intake Solutions in Madison, AR is seeking Public Safety Dispatchers to join busy centers. You will handle emergency and nonemergency calls, verify locations, classify requests, and operate CAD, radio, mapping, and telephone systems.

The role requires attention to detail, adaptability, and the ability to work rotating shifts, nights, weekends, or holidays. Training and jurisdiction-specific certifications apply.