Public Safety Dispatcher - Police/Fire/EMS (24/7)

Regional 911 Intake Solutions; Birmingham (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in the Dolomite area is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses across police, fire services, and EMS. The role involves processing calls, verifying details, and dispatching appropriate units in a combined communications environment.

The position requires an understanding of response procedures, the ability to communicate clearly, and the skill to prioritize and route calls while staying within training and authority.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.
• Required certifications, accepted providers, and completion deadlines must be confirmed in the official vacancy.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Skills

Clear communication

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions in the Dolomite area is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses across police, fire services, and EMS. The role involves processing calls, verifying details, and dispatching appropriate units in a combined communications environment.

The position requires an understanding of response procedures, the ability to communicate clearly, and the skill to prioritize and route calls while staying within training and authority.