Multiservice Emergency Dispatcher: Police/Fire/EMS

Regional 911 Intake Solutions; El Paso (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Regional 911 Intake Solutions is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses across multiple services. You will process calls, verify details, and route units following established plans.

The role involves handling high-pressure situations, maintaining clear communication, and operating across different response disciplines. Applicants should meet basic public safety training expectations and be prepared for rotating shifts and overtime.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Some agencies provide cross-training; others require experience in dispatch disciplines.
• Credentials such as public safety telecommunicator or police/fire dispatch may be required depending on assignment.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance.
• Verify locations, incident details, and immediate hazards.
• Apply discipline-specific procedures to prioritize and route calls.
• Dispatch appropriate units according to approved response plans.
• Coordinate incidents requiring more than one emergency service.
• Monitor radio traffic, unit availability, and requests for assistance.
• Provide approved caller instructions when trained and authorized.
• Maintain incident records and support interagency communications.

Skills

Public safety dispatch

Radio coordination

Multitasking

Clear communication

Education

High school diploma or equivalent

Tools

Public safety systems

Job description

Regional 911 Intake Solutions is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses across multiple services. You will process calls, verify details, and route units following established plans.

The role involves handling high-pressure situations, maintaining clear communication, and operating across different response disciplines. Applicants should meet basic public safety training expectations and be prepared for rotating shifts and overtime.