Integrated Police/Fire/EMS Dispatcher

Regional 911 Intake Solutions; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Regional 911 Intake Solutions seeks Police/Fire/EMS Dispatchers to coordinate emergency responses across agencies in a combined communications environment. You will process calls, verify details, and route units per plan.

The role requires clear communication, calm decision-making, and the ability to adapt to changing priorities in a high-stress setting. Typical duties include monitoring radio traffic, maintaining incident records, and providing caller instructions once trained.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Possible cross-training or prior dispatch experience may be required.
• Credentials for public safety dispatching may be needed depending on assignment.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance.
• Verify locations, incident details, and immediate hazards.
• Apply discipline-specific procedures to prioritize and route calls.
• Dispatch appropriate units according to approved response plans.
• Coordinate incidents requiring multiple emergency services.
• Monitor radio traffic, unit availability, and requests for assistance.
• Provide approved caller instructions when trained and authorized.
• Maintain incident records and support interagency communications.

Skills

Clear communication

Multitasking

Decision making

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions seeks Police/Fire/EMS Dispatchers to coordinate emergency responses across agencies in a combined communications environment. You will process calls, verify details, and route units per plan.

The role requires clear communication, calm decision-making, and the ability to adapt to changing priorities in a high-stress setting. Typical duties include monitoring radio traffic, maintaining incident records, and providing caller instructions once trained.