Public Safety Dispatcher II - Calm, Fast 911 Operator

ucf; Orlando (FL); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

The UCF Police Department seeks a Police Dispatcher to be the first point of contact during emergencies, providing calm, professional support and coordinating rapid response. You will be the critical link between those in need and officers responding to help.

As Dispatcher II (911 Operator/Police Dispatcher), you will answer, process, and dispatch calls using CAD, DMS and radio equipment, guiding responders and entering essential data to protect the campus community.

Qualifikationen

• High School Diploma and 2+ years of relevant dispatch experience or completion of training and probation as a UCF Law Enforcement Dispatcher.
• Must receive NCIC/FCIC certifications provided by UCF Police within six months of employment.
• 9-1-1 emergency dispatcher training must be obtained within the first 6 months of employment.

Aufgaben

• Receives and evaluates calls from the public requesting police assistance of both emergency and non-emergency natures. Operates CAD and Records Management systems to record and retrieve data relevant to requests for police and non-police service calls.
• Operates digitally enhanced, encrypted, radio console to dispatch calls to public safety units, parking patrollers, and other auxiliary units.
• Provides police and non-police units with necessary information to accomplish their tasks. Coordinates police information with other local law enforcement agencies.
• Answers all in-coming calls on multiple lines, take messages and/or transfers calls appropriately; monitor and review email correspondence and reply as necessary.
• Utilizes various criminal justice and public safety computer systems to validate driver's license records, vehicle registrations, stolen files, warrants, criminal histories and other files. Enters stolen property into the FCIC/NCIC computer system.
• Access university computer system to verify student and staff information, parking services information and other related files.
• Maintains various departmental databases utilized to provide information to department members.
• Monitors campus wide critical alarm system equipment (security and fire).
• Dispatches police and/or make appropriate notifications for proper disposition of all alarms received and/or reported in the emergency call center.
• Monitors and operates the Emergency Alert and Mass Notification system.

Ausbildung

High School Diploma

Jobbeschreibung

The UCF Police Department seeks a Police Dispatcher to be the first point of contact during emergencies, providing calm, professional support and coordinating rapid response. You will be the critical link between those in need and officers responding to help.

As Dispatcher II (911 Operator/Police Dispatcher), you will answer, process, and dispatch calls using CAD, DMS and radio equipment, guiding responders and entering essential data to protect the campus community.