Dispatcher II

ucf; Orlando (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

The UCF Police Department seeks a Police Dispatcher to be the first point of contact during emergencies, providing calm, professional support and coordinating rapid response. You will be the critical link between those in need and officers responding to help.

As Dispatcher II (911 Operator/Police Dispatcher), you will answer, process, and dispatch calls using CAD, DMS and radio equipment, guiding responders and entering essential data to protect the campus community.

Qualifications

• High School Diploma and 2+ years of relevant dispatch experience or completion of training and probation as a UCF Law Enforcement Dispatcher.
• Must receive NCIC/FCIC certifications provided by UCF Police within six months of employment.
• 9-1-1 emergency dispatcher training must be obtained within the first 6 months of employment.

Responsibilities

• Receives and evaluates calls from the public requesting police assistance of both emergency and non-emergency natures. Operates CAD and Records Management systems to record and retrieve data relevant to requests for police and non-police service calls.
• Operates digitally enhanced, encrypted, radio console to dispatch calls to public safety units, parking patrollers, and other auxiliary units.
• Provides police and non-police units with necessary information to accomplish their tasks. Coordinates police information with other local law enforcement agencies.
• Answers all in-coming calls on multiple lines, take messages and/or transfers calls appropriately; monitor and review email correspondence and reply as necessary.
• Utilizes various criminal justice and public safety computer systems to validate driver's license records, vehicle registrations, stolen files, warrants, criminal histories and other files. Enters stolen property into the FCIC/NCIC computer system.
• Access university computer system to verify student and staff information, parking services information and other related files.
• Maintains various departmental databases utilized to provide information to department members.
• Monitors campus wide critical alarm system equipment (security and fire).
• Dispatches police and/or make appropriate notifications for proper disposition of all alarms received and/or reported in the emergency call center.
• Monitors and operates the Emergency Alert and Mass Notification system.

Education

High School Diploma

Job description

Police Department:

At the UCF Police Department, safety is our top priority. Our mission is to help ensure that students, faculty, staff, and visitors can both be safe and feel safe every day.

As a Police Dispatcher, you will serve as the vital first point of contact during emergencies, providing calm, professional support when it matters most. You will be the critical link between those in need and the police officers responding to help.

Through comprehensive training, you'll learn how to remain focused under pressure, gather essential information, and coordinate rapid emergency response efforts. Your ability to think quickly, communicate effectively, and stay composed can make a meaningful difference in reducing response times and helping save lives.

Whether you are starting your career in public safety or bringing valuable experience from another field, you'll join a dedicated team that values professionalism, teamwork, and service to others. If you're looking for a rewarding career where every shift presents an opportunity to make a positive impact, we invite you to become part of the UCF Police Department family.

The Opportunity:

Help Protect the UCF Community. Become a Police Dispatcher.

A Dispatcher II (911 Operator/Police Dispatcher) is a Public Safety Telecommunicator that is responsible for answering, processing, prioritizing, and dispatching incoming emergency and non-emergency calls for service using a computer-aided dispatching system. A Dispatcher is an essential part of the First Responders team that receives calls from the public concerning law enforcement, fire, or medical emergencies. They evaluate the situation and decide which service to utilize by relaying instructions, asking questions, and obtaining pertinent information.

Dispatcher will then notify officers of where to respond via radio while providing pertinent information about the call for service while entering data into the computer-aided dispatch system. This Dispatcher will handle and manage emergency situations, work within a fast-paced environment, and multitask. This position is highly rewarding by providing help to our citizens and visitors when they need help the most.

Responsibilities:

• Receives and evaluates calls from the public requesting police assistance of both emergency and non-emergency natures. Operates Computer Aided Dispatch (CAD) and Records Management systems to record and retrieve data relevant to requests for police and non-police service calls.
• Operates digitally enhanced, encrypted, radio console to dispatch calls to public safety units, parking patrollers, and other auxiliary units.
• Provides police and non-police units with necessary information to accomplish their tasks. Coordinates police information with other local law enforcement agencies.
• Answers all in-coming calls on multiple lines, take messages and/or transfers calls appropriately; monitor and review email correspondence and reply as necessary.
• Utilizes various criminal justice and public safety computer systems to validate driver's license records, vehicle registrations, stolen files, warrants, criminal histories and other files. Enters stolen property into the FCIC/NCIC computer system.
• Access university computer system to verify student and staff information, parking services information and other related files.
• Maintains various departmental databases utilized to provide information to department members.
• Monitors campus wide critical alarm system equipment (security and fire).
• Dispatches police and/or make appropriate notifications for proper disposition of all alarms received and/or reported in the emergency call center.
• Monitors and operates the Emergency Alert and Mass Notification system.

Minimum Qualifications:

• High School Diploma and 2+ years of relevant dispatch experience or completion of training and probation as a UCF Law Enforcement Dispatcher.
• Must receive National Crime Information Center (NCIC)/Florida Crime Information Center (FCIC) certifications provided by UCF Police within six months of employment.
• Successful completion of an appropriate 9-1-1 emergency dispatcher training that meets the requirements of current Department of Health Public Safety Telecommunicator course provided by UCF Police must be obtained within the first 6-months of employment. Certification must be maintained once complete.

Preferred Qualifications

• Current Florida Department of Health 911 Public Safety Telecommunicator Certification.
• Knowledge of jurisdiction geography, University geography, and associated landmarks.
• Experience with multi-line telephone system, radio, and other computer equipment, and its operation.
• Experience making decisions and functioning effectively in high stress, emergency situations.
• Ability to organize, prioritize and reach closure on multi-functional tasks.
• Able to maintain a positive, professional, and customer-focused approach to work.
• Ability to respond to the public in a calm, effective manner.
• Ability to ty