Public Safety 911 Dispatcher — Calm, Decisive Communicator

City of Lakeland; Lakeland (FL); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

City of Lakeland is seeking a skilled Public Safety Dispatcher to operate a consolidated PS CPC and Enhanced 911 center. You will handle emergency and non-emergency calls, determine responses, and coordinate with Police, Fire, hospitals and other agencies.

The position requires calm, sound judgment under stress, 12-hour shifts, and willingness to work overtime to ensure continuous public safety coverage. Must meet Florida certification and pass background checks.

Formación

• High school diploma from an accredited school or its equivalent.
• Must possess and maintain a valid driver’s license.
• Must maintain State of Florida Public Safety Telecommunicator certification.

Responsabilidades

• Operates a multi-line telephone to answer incoming calls, interviews callers to determine the nature of the request, classifies the request, and determines the response needed.
• Operates the Florida Crime Information Center (FCIC) computer terminal to access other agencies, obtain information, or input information about ongoing investigations.
• Operates a radio console to inform/dispatch the proper Police/Fire personnel and equipment to scenes of emergencies or crime.
• Utilizes the Computer Aided Dispatch System to notify the dispatch of service requests, to maintain control, and to record the activities of all dispatches or calls for service.
• Maintains required logs, records, and forms for enhanced 911 PSAP operations.

Conocimientos

Public safety knowledge

Radio system operation

Calm under pressure

Educación

High school diploma

Herramientas

Computer Aided Dispatch System

FCIC terminal

Radio console

Descripción del empleo

City of Lakeland is seeking a skilled Public Safety Dispatcher to operate a consolidated PS CPC and Enhanced 911 center. You will handle emergency and non-emergency calls, determine responses, and coordinate with Police, Fire, hospitals and other agencies.

The position requires calm, sound judgment under stress, 12-hour shifts, and willingness to work overtime to ensure continuous public safety coverage. Must meet Florida certification and pass background checks.