Campus Police Dispatcher

stevens; Hoboken (NJ); In loco; USD 30.000 - 39.000; Tempo pieno

Descrizione del lavoro

The Campus Police Dispatcher at Stevens Institute of Technology in Hoboken provides the first point of contact for emergency and routine requests, prioritizes information, dispatches resources, and maintains situational awareness to support campus safety.

The role requires calm, clear, confidential communication, adherence to policy and protocols, sound judgment, and the ability to operate across multiple systems in a continuously running public safety environment.

Competenze

• High school diploma or equivalent; relevant public safety, security, communications, customer service, or emergency-management experience preferred.
• Minimum of one year of experience in public safety dispatching, emergency communications, security communications, call-center operations, or a closely related field.

Mansioni

• Receive and process emergency and non-emergency calls, alarms, radio traffic, text contacts, and other communications.
• Dispatch campus police and coordinate fire, EMS, municipal police, and other resources.
• Maintain officer status, location, welfare, and assignments; elevate emergency traffic when needed.
• Operate department radio, telephone, records, alarm-monitoring, and related systems; monitor alerts.

Conoscenze

Public safety dispatch

Emergency communications

Customer service

Multitasking

De-escalation

Formazione

High school diploma or equivalent

Strumenti

Radio dispatch systems

Alarm-monitoring systems

Rave Guardian

Access-control software

Incident reporting software

Descrizione del lavoro

Position Summary

The Campus Police Dispatcher is a critical first point of contact for emergency and non-emergency requests. The position assesses, prioritizes, documents, and communicates information; dispatches resources; maintains situational awareness; and supports the safety of the campus community and responders. The employee exercises sound judgment, follows policy and protocols, protects confidential information, and performs effectively in a continuously operating public safety communications environment.

Essential Duties and Responsibilities

• Receive and process emergency and non-emergency calls, alarms, radio traffic, text contacts, and other authorized communications; quickly verify location, nature, priority, hazards, involved persons, and response needs.
• Dispatch campus police and coordinate fire, emergency medical, municipal police, emergency-management, University, facilities, residential, event, and other partner resources.
• Maintain officer status, location, welfare, assignments, and required safety checks; immediately elevate emergency traffic and responder-safety concerns.
• Operate department radio, telephone, records, alarm-monitoring, emergency-notification, access-control, camera, and related systems; monitor elevator, intrusion, fire, access, camera, and Rave Guardian or successor alerts.
• Create accurate, complete, timely, and legally defensible incident and activity records using approved classifications, timestamps, dispositions, and narratives.
• Initiate authorized mass notifications through Rave Guardian as directed and maintain situational awareness during routine operations, special events, critical incidents, severe weather, evacuations, shelter-in-place actions, and continuity events.
• Provide calm, clear, courteous service to students, employees, visitors, vendors, and callers with differing needs; use approved de-escalation and crisis-communication techniques until responders arrive or the call is transferred.
• Protect criminal justice, personal, student, medical, security-sensitive, password, and system-access information in accordance with law and policy.
• Promptly report suspicious system activity, outages, cybersecurity concerns, equipment failures, and other conditions affecting operations.
• Follow the chain of command, directives, post orders, mutual-aid procedures, emergency plans, and supervisory instructions.
• Support shift briefings, quality assurance, drills, training, accreditation, records retention, and after-action improvement; maintain a secure, ready workspace, equipment, references, and shift documentation.
• Perform assigned front-desk, temporary parking authorization, facilities-notification, and other duties consistent with departmental needs.

Minimum Qualifications

• High school diploma or equivalent; relevant postsecondary education or public safety, security, communications, customer service, or emergency-management experience preferred.
• Minimum of one year of experience in public safety dispatching, emergency communications, security communications, call-center operations, or a closely related field. Prior police, fire, EMS, or 9-1-1 dispatch experience is preferred.
• Clear, professional oral and written English communication; additional language capability desirable.
• Ability to type and enter data accurately, read maps and building information, operate multiple applications, and manage simultaneous tasks.
• Ability to obtain and maintain required certifications, authorizations, background clearances, and system-access credentials, including applicable criminal justice information-system requirements.
• Ability to work rotating shifts, nights, weekends, holidays, overtime, emergency call-ins, and extended assignments as required.
• Reliability, discretion, integrity, sound judgment, and composure in urgent or emotionally demanding situations.

Core Competencies

• Emergency call processing, radio dispatch, and responder-safety awareness
• Accurate documentation, attention to detail, prioritization, decision-making, and multitasking
• Calm, respectful, trauma-informed, culturally responsive communication; de-escalation, active listening, and customer service
• Technology proficiency, cybersecurity awareness, confidentiality, teamwork, accountability, adaptability, and continuous learning

Training and Performance Expectations

Employees must complete initial and ongoing training, demonstrate agency-specific competencies, maintain required proficiency, and participate in continuing education. Training includes legal concepts, interpersonal and accessible communication, communications technology, call processing, records, radio operations, incident coordination, critical-incident response, responder safety, stress management, and wellness. Performance may be assessed through observation, records review, quality assurance, testing, drills, and coaching.

Working Conditions and Essential Functions

This essential, safety-sensitive position operates continuously and c