Emergency Dispatch Operator — 24/7 CAD & Radio

University of California, Riverside; California; On-site; USD 44,000 - 59,000; Full time

Job summary

UC Riverside Police Department seeks an entry‑level Dispatcher to operate 911 and CAD systems, route calls, and support a 24/7 operation on campus.

The role requires completing the POST Dispatcher Course, with a high school diploma; experience in emergency dispatch is preferred and the team must work rotating shifts while maintaining calm and clear communication under pressure.

Qualifications

• Must have high school diploma or GED equivalency.
• Recent completion of the POST Public Safety Dispatcher Course is required.
• Twelve months of non-probationary experience as a Public Safety Dispatcher desired.

Responsibilities

• Enter calls into CAD and manage 9-1-1 and Police telephone calls on assigned shift.
• Prioritize dispatched calls for service to ensure safety of field personnel.
• Operate and monitor radios on multiple frequencies and monitor alarm systems.
• Disseminate information to the proper authority and maintain logs and records.

Skills

Typing

English usage

Interpersonal skills

Work under pressure

Teamwork

Decision making

Education

High School Diploma or GED

POST Dispatcher Course

Tools

CAD systems

Radio communications equipment

Job description

Position Information

Under close supervision of the Communications Supervisor, the Dispatcher will perform entry-level work in operating a 911 telephone system and a computer-aided dispatch (CAD) system on an assigned shift in support of a 24-hour, 7-day-per-week operation at the UC Riverside Police Department. The Dispatcher is responsible for entering calls into CAD; managing and routing 9-1-1 and Police telephone calls, and prioritizing dispatched calls for service to ensure the safety of all field personnel. The Dispatcher is also responsible for operating and monitoring numerous radios on various frequencies; monitoring fire, robbery, and intrusion alarm systems; making inquiries and entries into computer check systems; disseminating information to the proper authority; and operating numerous computer systems with connections to local State and Federal Law enforcement systems. The full salary range for the Dispatcher is $32.24 - $42.99 per hour. However, the expected pay scale for this position is up to $36.54 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Position Information

Under close supervision of the Communications Supervisor, the Dispatcher will perform entry-level work in operating a 911 telephone system and a computer-aided dispatch (CAD) system on an assigned shift in support of a 24-hour, 7-day-per-week operation at the UC Riverside Police Department. The Dispatcher is responsible for entering calls into CAD; managing and routing 9-1-1 and Police telephone calls, and prioritizing dispatched calls for service to ensure the safety of all field personnel. The Dispatcher is also responsible for operating and monitoring numerous radios on various frequencies; monitoring fire, robbery, and intrusion alarm systems; making inquiries and entries into computer check systems; disseminating information to the proper authority; and operating numerous computer systems with connections to local State and Federal Law enforcement systems. The full salary range for the Dispatcher is $32.24 - $42.99 per hour. However, the expected pay scale for this position is up to $36.54 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements

Educational Requirements

Degree

High School Diploma or GED equivalency

Requirement

Required

Degree

Recent completion of the POST Public Safety Dispatcher Course.

Requirement

Preferred

Experience Requirements

Experience

Three years experience in police/fire emergency service dispatching is highly desired. Involving a substantial amount of telephone contact with the public or other employees. Such experience must involve the responsibility to perform numerous tasks simultaneously or progressively responsible experience in a field requiring decision-making ability and the exercise of judgment.

Requirement

Experience

Twelve months of non-probationary experience as a Public Safety Dispatcher for a law enforcement agency or fire department.

Requirement

Minimum Requirements

• Demonstrated ability handling difficult, sensitive and confidential situations tactfully; accessing and updating various indexes.
• Demonstrated skill in correct English usage, spelling, punctuation, and grammar; rapid and accurate typing; and independently drafting and documenting correspondence pertaining to the operations, policies, and procedures of the functional area. Speak in a clear, concise, and well-modulated voice.
• Demonstrated ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions and competing priorities and requirements; utilize excellent interpersonal skills while working as part of a team and collaborating with colleagues; maintain cooperative working relationships; model and promote the University's principles of community and commitment to diversity and inclusion.
• Ability to learn operational characteristics of communications equipment and tools used in the area of emergency dispatch. Learn streets, buildings, boundaries, and districts which represent geographical areas of responsibility within the University.
• Proficient in the use of computers and computer applications, i.e., word processing, computer aided dispatch systems and Internet applications.
• Willing to work rotating shifts with changing days off in a 24-hour/7 day operation.
• The ability to learn policies and procedures of receiving, processing, and dispatching emergency calls.
• Learn basic communication rules and regulations governing the operation of radio transmitting and receiving systems. Learn standard radio broadcasting and dispatch procedures and rules.
• The ability to learn principles and procedures of record keeping including maintenance and security of communications reports.
• Demonstrate the ability to work under pressure, exercise good judgement and make sound decisions in emergency situations.
• Demonstrate the ability to effectively communicate with an elicit information from upset and irate citizens.
• Demonstrate the ability to understand and follow oral and written instructions. Apply knowledge and reasoning to make prompt and effective decisions quickly in both routine and non-routine situations. Analyze situations carefully and adopt effective courses of action.
• Receive requests for police, fire, or other emergency services over the phone, answer 9-1-1 calls, alternate emergency, and business calls. Monitor agency radio frequencies to be aware of incidents elsewhere that may affect operations..
• Demonstrate the ability to to maintain accurate logs of incoming service requests and action taken; enter, update, and retrieve information from the computer and teletype networks.
  
  

Preferred Qualifications

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
  
  

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

Department Custom Scope

Under close supervision of the Communications Supervisor, the Dispatcher will perform entry-level work in operating a 911 telephone system and a computer-aided dispatch (CAD) system on an assigned shift in support of a 24-hour, 7-day-per-week operation at the UC Riverside Police Department. The Dispatcher is responsible for entering calls into CAD; managing and routing 9-1-1 and Police telephone calls, and prioritizing dispatched calls for service to ensure the safety of all field personnel. The Dispatcher is also responsible for operating and monitoring numerous radios on various frequencies; monitoring fire, robbery, and intrusion alarm systems; making inquiries and entries into computer check systems; disseminating information to the proper authority; and operating numerous computer systems with connections to local State and Federal Law enforcement systems.