Public Safety Dispatcher I-II: Calm Crisis Communicator

City of Tulare; Tulare (CA); On-site; USD 51,000 - 69,000; Full time

Job summary

City of Tulare is seeking Public Safety Dispatchers to serve as the calm voice during 911 emergencies, coordinating police, fire, and medical responses with composure and precision.

The role requires strong crisis management, memory for codes and geography, and excellent communication. It entails a 12-hour rotating shift, weekend/holiday work, and a typing certificate; POST certification may be required.

Qualifications

• Calm under pressure with strong crisis management and emotional resilience.
• Excellent memory for codes, geography and procedures.
• Clear, empathetic written and verbal communication.
• Willingness to work 12-hour rotating shifts, including nights, weekends and holidays.
• Typing speed 35 wpm with typing certificate.

Responsibilities

• Receive 911 calls and dispatch police, fire, and medical units.
• Operate dispatch consoles and databases (CLETS) while multitasking.
• Maintain records, logs, and unit status.
• Assist in booking and custody processes.
• Coordinate with other agencies and responders.

Skills

Crisis management

Emotional resilience

Cognitive agility

Communication excellence

Operational flexibility

Education

High school diploma or GED

Tools

Radio communications

CLETS

Job description

City of Tulare is seeking Public Safety Dispatchers to serve as the calm voice during 911 emergencies, coordinating police, fire, and medical responses with composure and precision.

The role requires strong crisis management, memory for codes and geography, and excellent communication. It entails a 12-hour rotating shift, weekend/holiday work, and a typing certificate; POST certification may be required.