Public Safety Dispatcher: Critical Communications Pro

Public Safety Dispatch Network; Wise Forks (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Public Safety Dispatch Network in Wise, NC is seeking dedicated Public Safety Dispatchers/Telecommunicators to support emergency and nonemergency communications. You will manage calls, verify locations, classify requests, and operate CAD, telephone, maps, and radio systems from a technology-equipped console.

This role requires accurate typing, active listening, and clear communication, with the ability to switch between tasks.

Qualifications

• A high school diploma or recognized equivalent is commonly required. Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks. Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High School Diploma or GED

Job description

Public Safety Dispatch Network in Wise, NC is seeking dedicated Public Safety Dispatchers/Telecommunicators to support emergency and nonemergency communications. You will manage calls, verify locations, classify requests, and operate CAD, telephone, maps, and radio systems from a technology-equipped console.

This role requires accurate typing, active listening, and clear communication, with the ability to switch between tasks.