Emergency Communications Specialist

Public Safety Dispatch Network; Sanford (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network seeks qualified Public Safety Dispatcher / Telecommunicator to join a Micro, NC-based operation. This role involves processing emergency and nonemergency requests, verifying locations, and coordinating resources using CAD, radios, mapping, and telephone systems.

Ideal candidates will demonstrate accurate typing, active listening, and clear communication while managing multiple tasks.

Qualifications

• High school diploma or equivalent required.
• Accurate typing and clear communication essential.
• Ability to switch between tasks and multi-task under pressure.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

CAD (computer-aided dispatch)

Telephone systems

Mapping software

Radio systems

Job description

Public Safety Dispatch Network seeks qualified Public Safety Dispatcher / Telecommunicator to join a Micro, NC-based operation. This role involves processing emergency and nonemergency requests, verifying locations, and coordinating resources using CAD, radios, mapping, and telephone systems.

Ideal candidates will demonstrate accurate typing, active listening, and clear communication while managing multiple tasks.