Public Safety Dispatcher - 911 & EMS Coordination

City-of-Deniso; Denison (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

City-of-Deniso is seeking an entry-level dispatcher to perform a variety of public safety dispatch duties for the City’s 911 Communications Center. You will handle 911 and non-emergency calls, operate CAD/TLETS/RMS, relay information to responders, and support field units while ensuring confidentiality and customer service excellence.

Responsibilities include documenting calls, monitoring radio traffic, and completing required certifications within six months.

Qualifications

• Must have a High School Diploma or equivalent.
• Must possess a valid State issued Driver's License.
• Ability to obtain within 6 months: Basic TCOLE Telecommunications Operator, NCIC/TCIC Operator, CPR Certification, Emergency Medical Dispatch Certification, Telecommunications Device for the Deaf, NIMS 100/200/700/800 compliant.

Responsibilities

• Answers and processes incoming 911 and non-emergency calls for assistance from the public.
• Requests and obtains information from callers; determines the need and type of service required.
• Provide confidentiality in all processes and information obtained from various job functions.
• Provides instructions to callers necessary to assist in stabilizing patients and/or securing potential crime scenes.
• Applies professional communication techniques to calm hysterical, irrational, or irate callers.
• Documents and enters call information into the Computer Aided Dispatch (CAD) system.
• Prepares, maintains, and submits various types of dispatch records and documentation.
• Monitors incoming radio traffic; dispatches Police, Fire, EMS, and/or non-emergency response personnel to appropriate call locations.
• Maintains communication with field units; monitors the location and safety of field personnel.
• Research and relay call information to responders; performs driver license, vehicle registration, criminal background, and warrant checks; processes wrecker requests.
• Operates various types of telecommunications equipment, software programs and systems including Texas Law Enforcement Telecommunication System (TLETS), Computer Aid Dispatch System (CAD) and Records Management System (RMS), and Municipal Court Citation Maintenance systems (INCODE).
• Inputs, updates, and verifies the accuracy of information in the NCIC and TCIC systems; validates and confirms the status of entries.
• Assists in monitoring security cameras and National Weather Service Bulletins; gathers and disseminates related information to appropriate parties.
• Attends training and develops public safety communications knowledge and skills.
• Performs other related duties as assigned or required.

Skills

Call handling

Customer service

Teamwork

Telecommunications equipment

Education

High School Diploma

Driver's License

Basic TCOLE Telecommunications Operator

NCIC/TCIC Operator

CPR Certification

Emergency Medical Dispatch Certification

Telecommunications Device for the Deaf

NIMS 100/200/700/800

Tools

TLETS

CAD

RMS/INCODE

Job description

City-of-Deniso is seeking an entry-level dispatcher to perform a variety of public safety dispatch duties for the City’s 911 Communications Center. You will handle 911 and non-emergency calls, operate CAD/TLETS/RMS, relay information to responders, and support field units while ensuring confidentiality and customer service excellence.

Responsibilities include documenting calls, monitoring radio traffic, and completing required certifications within six months.