Dispatcher

Gfoat; North Richland Hills (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Gfoat in North Richland Hills, TX, is seeking an Emergency Dispatcher to ensure public safety by handling emergency and non-emergency calls across police, fire, medical, water, public works and animal control services. The role requires evaluating caller needs, prioritizing actions, and dispatching appropriate units promptly.

The position involves providing essential medical guidance to callers while awaiting response units, operating multiple communications devices, and maintaining accurate

Qualifications

• Must have EMD/CPR/Telecommunications/TCOLE certifications or be eligible to obtain them.
• Typing test proficiency is required as part of selection.
• Experience handling public interactions and dispatch duties is preferred.

Responsibilities

• Answer and respond to emergency and non-emergency calls for police, fire, medical, water, public works and animal control.
• Evaluate and prioritize caller needs and dispatch appropriate personnel.
• Provide emergency medical information to callers while awaiting responders.
• Operate various types of communications equipment and maintain records.
• Enter information into federal, state and local databases and complete required paperwork.
• Attend training courses and interact with City employees and citizens.
• Note: position does not provide direction to others.

Skills

Customer service

Public speaking

Attention to detail

Education

EMD Certification

CPR Certification

Telecommunications Certification

TCOLE Basic Dispatch

Tools

Dispatch equipment

Job description

The purpose of this position is to ensure the safety of the City’s residents and employees through the proper handling of the City’s emergency services calls. This is accomplished by answering and responding to emergency and non-emergency calls for police, fire, medical, water, public works and animal control services, evaluating and prioritizing needs of caller, dispatching the appropriate personnel to respond to calls, providing emergency medical information to caller while awaiting the arrival of response units and operating various types of communications equipment. Other duties include maintaining knowledge of communication regulations and rules, entering information into federal, state and local databases regarding wanted/missing persons and stolen property files, completing associated and required paperwork, attending training courses, troubleshooting communications equipment and interacting with other City employees and citizens. This position does not provide direction to others.

• High School Diploma / GED equivalent.
• One year of experience dealing with the public, providing customer service, dispatch or related experience.
• EMD Certification, CPR Certification, Telecommunications Certification, and TCOLE Basic Dispatch. Certification within one year of employment as a condition of continued employment.
• Valid Texas Class C Driver's License.

This position requires a typing test with a minimum typing score of 35 words per minute.