Public Safety Dispatch Specialist

City of Denison; Denison (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

The City of Denison is seeking a dedicated 911 Dispatch position to support its Public Safety Communications Center. The role includes handling 911 and non-emergency calls, gathering caller information, and coordinating responders using CAD, TLETS, and RMS systems.

Ideal candidates will demonstrate calmness under pressure, strong customer service, and teamwork. Training will cover emergency protocols and system operations to ensure efficient public safety communications.

Qualifications

• High school diploma or equivalent required.
• Valid State Driver’s License required.
• Within 6 months, obtain Basic TCOLE Telecommunications Operator.
• Within 6 months, obtain NCIC/TCIC Operator certification.
• Within 6 months, obtain CPR and Emergency Medical Dispatch (EMD) certification.
• Within 6 months, obtain Telecommunications Device for the Deaf (TDD) and NIMS 100/200/700/800 compliance.

Responsibilities

• Answers and processes incoming 911 and non-emergency calls for assistance.
• Requests and obtains information from callers; determines the type of service required.
• Provides instructions to callers to stabilize patients and secure scenes.
• Operates CAD, RMS, TLETS and other telecom systems.
• Monitors incoming radio traffic and dispatches Police, Fire, EMS, and non-emergency responders to call locations.
• Maintains confidential information and accurate records.

Skills

Keyboarding

Phone etiquette

Customer service

Calm under pressure

Teamwork

Education

High School Diploma or equivalent

Valid Driver's License

Tools

TLETS

CAD

RMS

INCODE

NCIC/TCIC

Job description

The City of Denison is seeking a dedicated 911 Dispatch position to support its Public Safety Communications Center. The role includes handling 911 and non-emergency calls, gathering caller information, and coordinating responders using CAD, TLETS, and RMS systems.

Ideal candidates will demonstrate calmness under pressure, strong customer service, and teamwork. Training will cover emergency protocols and system operations to ensure efficient public safety communications.