Public Safety Dispatcher: 24/7 Emergency Communicator

Regional 911 Intake Solutions; Flint (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Job summary

Regional 911 Intake Solutions in Genesee, MI is seeking Public Safety Dispatcher/Telecommunicator candidates to support emergency and nonemergency requests. You will verify locations, classify and prioritize calls, and operate CAD, telephone, mapping, and radio systems to coordinate responders.

Applicants should have a high school diploma, strong typing and listening skills, and the ability to multitask in a fast-paced environment. Training and certifications vary by agency and jurisdiction.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Genesee, MI is seeking Public Safety Dispatcher/Telecommunicator candidates to support emergency and nonemergency requests. You will verify locations, classify and prioritize calls, and operate CAD, telephone, mapping, and radio systems to coordinate responders.

Applicants should have a high school diploma, strong typing and listening skills, and the ability to multitask in a fast-paced environment. Training and certifications vary by agency and jurisdiction.