Emergency Communications Dispatcher

Regional 911 Intake Solutions; Stambaugh Township (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions seeks dedicated Public Safety Dispatcher/Telecommunicator in Stambaugh, MI. You will take emergency and nonemergency calls, verify locations, classify requests, and operate CAD, telephone, mapping, and radio systems to coordinate responders.

You'll work in a technology‑driven environment with rotating shifts, nights, weekends, and overtime during staffing shortages or major incidents; strong listening and communication skills are essential for accurate information

Qualifications

• High school diploma or recognized equivalent required.
• Accurate typing, active listening, clear communication and multitasking needed.
• Certifications depend on services handled and jurisdiction training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer‑aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Maintain accurate records and follow information‑security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or GED

Tools

CAD system

Telephone system

Mapping system

Radio systems

Job description

Regional 911 Intake Solutions seeks dedicated Public Safety Dispatcher/Telecommunicator in Stambaugh, MI. You will take emergency and nonemergency calls, verify locations, classify requests, and operate CAD, telephone, mapping, and radio systems to coordinate responders.

You'll work in a technology‑driven environment with rotating shifts, nights, weekends, and overtime during staffing shortages or major incidents; strong listening and communication skills are essential for accurate information