Emergency Communications Dispatcher | Impactful Public Safety

Regional 911 Intake Solutions; McBride (MI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions seeks Public Safety Dispatchers and Telecommunicators to support emergency response centers in Mcbrides, MI. You will process both emergency and nonemergency requests and coordinate responders while ensuring accurate caller information and location verification.

The role requires strong typing, active listening, and clear communication, with multitasking across CAD, phones, maps, and radios. Night/weekend shifts and overtime may be required as staffing needs arise.

Qualifications

• Typing accuracy and speed important for call handling.
• Active listening and clear communication under pressure are essential.
• Ability to switch between tasks while following procedures.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch (CAD), telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD system

Telephone systems

Mapping software

Radio systems

Job description

Regional 911 Intake Solutions seeks Public Safety Dispatchers and Telecommunicators to support emergency response centers in Mcbrides, MI. You will process both emergency and nonemergency requests and coordinate responders while ensuring accurate caller information and location verification.

The role requires strong typing, active listening, and clear communication, with multitasking across CAD, phones, maps, and radios. Night/weekend shifts and overtime may be required as staffing needs arise.