Emergency Communications Dispatcher – 24/7 Critical Support

Regional 911 Intake Solutions; Lake City (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Retirement plans

Paid leave

Continuing education

Job summary

Regional 911 Intake Solutions in Lake City, MI, seeks police dispatchers to handle emergency and nonemergency calls, document locations, and coordinate with officers. The role includes assigning calls, monitoring radio traffic, and relaying updates to ensure public safety.

The position requires a high school diploma, strong typing and communication skills, and the ability to learn jurisdictional geography. Work involves night shifts and potential overtime per staffing needs.

Qualifications

• Typing accurately and efficiently to document calls.
• Clear radio communication with officers and callers.
• Ability to learn jurisdictional geography and agency procedures.
• Access to records systems may require screening and training.

Responsibilities

• Receive emergency and nonemergency requests for police assistance.
• Document incident locations, descriptions, vehicle details, and hazards.
• Assign calls to officers based on priority and procedures.
• Monitor officer status, radio traffic, and requests for assistance.
• Relay updates about changing incidents and safety concerns.
• Coordinate with neighboring agencies and other emergency services.
• Maintain clear incident records and safeguard restricted information.

Skills

Typing

Radio communication

Multitasking

Communication clarity

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Lake City, MI, seeks police dispatchers to handle emergency and nonemergency calls, document locations, and coordinate with officers. The role includes assigning calls, monitoring radio traffic, and relaying updates to ensure public safety.

The position requires a high school diploma, strong typing and communication skills, and the ability to learn jurisdictional geography. Work involves night shifts and potential overtime per staffing needs.