Public Safety Dispatcher - 24/7 Communications & CAD

Springfield College; Springfield (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Springfield College in Massachusetts is seeking a Dispatcher to support Public Safety, faculty, staff and students. You will monitor radio communications, operate multi-line phone system, maintain logs and dispatch Police, Fire and EMS as needed.

You will handle confidential information, create CAD entries, monitor security cameras and coordinate with ITS and Facilities. Regular evening, weekend and holiday shifts are required.

Qualifications

• High School diploma or GED required with 2 years of experience.
• Associate's or vocational/technical degree in Criminal Justice preferred.
• EMO, APCO certifications preferred; additional experience may substitute for some education.

Responsibilities

• Assist public by answering questions and providing directions.
• Operate a multi-line telephone system and direct calls to appropriate personnel.
• Operate radio system to maintain communication with Police, Fire, and EMS.
• Create CAD entries for every incident or event.
• Dispatch Police, Fire, and EMS to non-emergency and emergency calls.
• Operate and monitor security cameras.
• Monitor alarms and coordinate appropriate responses.
• Relay information from police scanner to College personnel.
• Submit work orders to ITS and Facilities.
• Dispense keys following sign out/in procedures.
• Handle after-hours Facilities emergencies and contacts.
• Assist with parking questions and registration/kiosk.
• Attend trainings and handle confidential information.

Skills

Communication

Phone system operation

Radio communications

Customer service

Confidential information handling

Problem solving

Education

High School diploma or GED

Associate's or vocational/technical degree in Criminal Justice

EMO/APCO certifications preferred

Tools

CAD (ARMS)

CBORD

Astra Schedule

CJIS

RAVE

Microsoft Office (PowerPoint, Excel, Word, Outlook)

Job description

Springfield College in Massachusetts is seeking a Dispatcher to support Public Safety, faculty, staff and students. You will monitor radio communications, operate multi-line phone system, maintain logs and dispatch Police, Fire and EMS as needed.

You will handle confidential information, create CAD entries, monitor security cameras and coordinate with ITS and Facilities. Regular evening, weekend and holiday shifts are required.