Dispatcher

Springfield College; Springfield (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Springfield College in Massachusetts is seeking a Dispatcher to support Public Safety, faculty, staff and students. You will monitor radio communications, operate multi-line phone system, maintain logs and dispatch Police, Fire and EMS as needed.

You will handle confidential information, create CAD entries, monitor security cameras and coordinate with ITS and Facilities. Regular evening, weekend and holiday shifts are required.

Qualifications

• High School diploma or GED required with 2 years of experience.
• Associate's or vocational/technical degree in Criminal Justice preferred.
• EMO, APCO certifications preferred; additional experience may substitute for some education.

Responsibilities

• Assist public by answering questions and providing directions.
• Operate a multi-line telephone system and direct calls to appropriate personnel.
• Operate radio system to maintain communication with Police, Fire, and EMS.
• Create CAD entries for every incident or event.
• Dispatch Police, Fire, and EMS to non-emergency and emergency calls.
• Operate and monitor security cameras.
• Monitor alarms and coordinate appropriate responses.
• Relay information from police scanner to College personnel.
• Submit work orders to ITS and Facilities.
• Dispense keys following sign out/in procedures.
• Handle after-hours Facilities emergencies and contacts.
• Assist with parking questions and registration/kiosk.
• Attend trainings and handle confidential information.

Skills

Communication

Phone system operation

Radio communications

Customer service

Confidential information handling

Problem solving

Education

High School diploma or GED

Associate's or vocational/technical degree in Criminal Justice

EMO/APCO certifications preferred

Tools

CAD (ARMS)

CBORD

Astra Schedule

CJIS

RAVE

Microsoft Office (PowerPoint, Excel, Word, Outlook)

Job description

This position is responsible for assisting in the communication and welfare of Public Safety as well faculty, staff and students. The Dispatcher provides dispatch and communication services including monitoring radio communications, operating and receiving radio transmissions and monitoring various equipment. Maintains accurate records and logs of all messages. First point of contact for callers and parties coming into the lobby looking for assistance

Key Responsibilities

• Assist public by answering questions, providing directions
• Operate a multi-line telephone system, and will direct calls to the appropriate personnel.
• Operate radio system to maintain communication with Police, Fire, and EMS
• Create Computer Aid Dispatch (CAD) entries for every incident or event that occurs with our department.
• Dispatch Police, Fire, and EMS to non-emergency and emergency calls
• Operate and monitor security cameras
• Monitors burglar, fire, and card access alarms and notifies and directs the appropriate personnel to respond
• Monitor police scanner from Springfield Police department and relays information to Personnel if calls are in vicinity of College
• Submit work orders to ITS and Facilities departments
• Dispense keys to authorized parties following a sign out and sign in procedure
• Handles after hours Facilities emergencies and contacts appropriate personnel
• Assist with answering questions pertaining to parking
• Assist with kiosk in front lobby for parking registration and appeals
• Attend trainings as they become available
• Understands the importance of dealing with confidential information
• Operate and monitors security cameras for the campus

Qualifications

• High School diploma or GED with 2 years of experience required;
• Associate's or vocational/ technical school degree in Criminal Justice preferred.
• EMO, APCO certifications preferred. Additional experience may substitute for some of the education.
• Knowledge and technical skills gained from a minimum of 2 years' experience in the field.
• Knowledge of City of Springfield- Geographical thoroughfares preferred.
• Basic level of proficiency with Microsoft Office PowerPoint, Excel, Word and Outlook, Website content updates and statistical software.
• Intermediate level of proficiency with Computer Aid Dispatch (CAD) Software (ARMS), CBORD, Astra Schedule, CJIS, RAVE.
• Able to exchange detailed and routine information to a broad range of constituents both internal and external while having access to sensitive and/or confidential information.
• Able to handle sensitive issues and facilitate collaboration at the highest level.
• Identify needs/concerns of others, determine potential solutions, resolve or redirect appropriately.
• Public Safety is 24/7 and coverage is always needed. Regular evening, weekend and holiday work required.